Our Privacy Policy
Last updated: May 2026
1. Introduction
This Privacy & Cookie Policy explains how Solent Water Treatments LTD ("we", "our", "us") collects, uses and protects your personal information when you use our website, purchase products, submit an enquiry or interact with us.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website, you agree to the terms outlined within this policy.
2. Information We Collect
We may collect and process the following information:
Information you provide directly:
- Full name
- Email address
- Postal address
- Billing address
- Delivery address
- Telephone number (if provided)
- Information submitted through contact forms
- Order information
- Communications you send to us
Information collected automatically:
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Website usage data
- Pages visited
- Time spent on pages
- Referral source
- Cookie and tracking information
3. How We Use Your Information
We only collect information necessary to communicate with customers and fulfil our services.
We may use your information to:
- Respond to enquiries
- Contact you directly regarding your order or enquiry
- Process purchases
- Deliver products or services
- Provide customer support
- Improve website functionality and user experience
- Maintain website security
- Prevent fraud or misuse
We do not sell, rent or trade your personal information to third parties.
4. Legal Basis For Processing Information
Under UK GDPR, we process your information under one or more of the following legal bases:
Contractual necessity
Where processing is necessary to fulfil an order or provide requested services.
Legitimate interests
To communicate with customers and manage our business operations.
Consent
Where you have voluntarily submitted information or accepted cookies.
Legal obligations
Where we are required to comply with legal or regulatory requirements.
5. Contact Forms & Website Submissions
When you submit information through forms on our website, we collect the information you choose to provide, which may include:
- Name
- Email address
- Address details
- Message content
This information is used solely to contact you directly regarding your enquiry, request or order.
We do not use submission data for unrelated marketing purposes unless you have specifically opted in.
E-Commerce Orders
When placing an order through our website, we may collect information necessary to process and fulfil purchases including:
- Name
- Billing details
- Delivery information
- Contact information
- Transaction details
Payment information may be processed securely by third-party payment providers. We do not store full payment card information ourselves.
7. Sharing Your Information
We may share information with trusted third-party providers where necessary for operating our business, such as:
- Website hosting providers
- Payment processors
- Delivery services
- Website analytics providers
- Technical support providers
These providers only receive information required to perform their services.
We may also disclose information where legally required.
8. Data Retention
We retain personal information only for as long as reasonably necessary for:
- Providing services
- Responding to enquiries
- Maintaining records
- Meeting legal or accounting requirements
When information is no longer required, it will be securely deleted.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no method of online transmission or storage can be guaranteed as completely secure.
10. Your Rights
Under UK data protection law, you may have rights including:
- The right to access your personal information
- The right to request correction of inaccurate data
- The right to request deletion of your information
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to withdraw consent
To exercise any of these rights, please contact us using the details below.
11. Cookies Policy
This website uses cookies and similar technologies to improve your browsing experience and understand how visitors use the site.
Cookies are small files stored on your device that help websites function properly.
Types of cookies we may use:
Essential cookies
Required for website functionality, security and e-commerce features.
Analytics cookies
Used to understand visitor behaviour and improve website performance.
Functional cookies
Allow enhanced features and improved user experience.
Marketing cookies
May be used by third-party services where applicable.
12. Website Cookies
The site may place essential cookies and tracking technologies required for:
- Website functionality
- User authentication
- Security
- Performance monitoring
- Analytics
- E-commerce functionality
13. Managing Cookies
Most browsers allow you to:
- View cookies
- Delete cookies
- Block cookies
- Manage preferences
Please note that disabling some cookies may affect website functionality.
Where required, cookie consent tools may be displayed allowing you to manage preferences.
14. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
15. Changes To This Policy
We may update this Privacy & Cookie Policy periodically.
Any updates will be posted on this page with the revised date shown above.
16. Contact Information
If you have any questions regarding this policy or your personal information, please contact us.